Contagion Media Refund Policy

Product Refunds & Returns

No Refunds/Exchanges.

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at hello@contagionmedia.me with details of the product and the defect. You can send the item you consider defective to:

11217 w. Kansas ave. Youngtown, AZ 85363 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 14 Days, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Service Refunds

No Service Refunds/Exchanges.

We do not accept refunds on Services unless the scheduled Artist fails to fulfill the services and fails to communicate with you.  You must wait a minimum of 15 minutes after the scheduled appointment time to hear back from the Artist before leaving the appointment location. If the Artist communicates to you and/or arrives late but is still able to fulfill the scheduled Services, no refund will be given. 

If you believe you qualify for a refund, contact Contagion Media at hello@contagoinmedia.net with the Appointment Date,Time, Artist Name, & Service with the Subject Line titled “Refund Request.”

Upon receipt of the refund request, Contagion Media will fully examine it and notify you via email, within 14 Days, whether you are entitled to a refund as a result of the Artist’s failure to fulfill a service. If you are entitled to a refund, Contagion Media will refund the purchase price, using the original method of payment. 

Exchanges

We only exchange Products if they are defective or damaged. In circumstances where you consider a Product is defective, you should promptly contact us at hello@contagionmedia.me with details of the product and the defect. You can send the item you consider defective to:

11217 w. Kansas ave. Youngtown, AZ 85363

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Shipping 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.